Jaykhodiyar Jewellers ("we", "us", "our") operates a gold & silver jewellery showroom located in Gundawadi area, Rajkot, India. This Privacy Policy explains how we collect, use, disclose, and protect information when you contact us or otherwise interact with us through the WhatsApp Cloud API or visit our website.
1. Information We Collect
a) Information you give us
When you contact us via WhatsApp, phone, email or in-person, you may provide:
- Phone number and WhatsApp identifier (required to message you)
- Name, delivery address, and billing address
- Order details (items, quantities, preferences)
- Media you send (photos, videos, voice notes) and message text
- Payment and transaction information when you place an order
b) Automatic and technical information
We may collect analytics and technical information when you use our website or interact via WhatsApp, such as IP address, device type, browser, connection information, and message metadata (timestamps, delivery/read statuses).
2. How We Use Your Information
- To respond to your inquiries and provide customer support via WhatsApp and other channels.
- To process and fulfil orders, manage returns, deliveries and warranties.
- To send transactional messages (order confirmations, delivery updates) and, with your consent, marketing messages about offers and events.
- To detect and prevent fraud or other illegal activities.
- To comply with legal obligations and to enforce our terms and policies.
3. WhatsApp Cloud API — What this means
We use the WhatsApp Cloud API (provided by Meta) to send and receive messages with customers. When you message us on WhatsApp:
- Your phone number and the contents of the messages you send to us are processed and transmitted through Meta's systems as part of the WhatsApp Cloud API service.
- Message content, media, and metadata may be temporarily stored by Meta. We do not control Meta's storage practices — see WhatsApp/Meta's privacy policies for details.
- We store message transcripts and media on our secure systems for customer-service and order-tracking purposes, unless you request deletion (see "Your Rights" below).
4. Sharing & Third Parties
We may share personal data with:
- Service providers who perform services for us (payment processors, delivery partners, cloud hosting, analytics).
- Legal or governmental authorities when required by law or to protect our rights.
- With your consent, trusted marketing partners.
We will never sell your personal data to third-party advertisers.
5. Data Security
We take reasonable technical and organisational measures to protect your data, including secure servers, access controls and encryption where appropriate. However, no internet transmission is completely secure — if you have concerns, contact us using the details below.
6. Data Retention
We retain personal data only for as long as necessary for the purposes described (customer service, legal compliance, record-keeping). Typical retention periods:
- Order records, invoices and warranty records: up to 7 years as required by law.
- WhatsApp message transcripts & media: retained for up to 2 years unless you request earlier deletion.
7. Your Rights
You may, subject to applicable law:
- Request access to the personal data we hold about you.
- Request correction or deletion of your personal data.
- Object to processing or request restriction of processing.
- Opt out of marketing messages at any time by replying
STOP to WhatsApp messages or contacting us.
8. Children
Our services are not intended for children under 13. We do not knowingly collect personal data from children under 13. If you believe we have data from a child, contact us to request deletion.
9. International Transfers
Data collected may be processed in India and in other countries where our service providers operate. By using our services you consent to such transfers subject to applicable safeguards.
10. Changes to this Policy
We may update this policy and will publish the revised policy on our website with a new effective date. Material changes will be communicated where required by law.